Support
Stanlay is committed to providing its customers with the highest level of technical support to enable them receive the maximum utility from the products. We endeavour, as far as is possible, to provide a first level user training for each of the products supplied.
We endeavour to ship 99 percent of the products featured within 1 day from date of receipt of order. Upon dispatch, you will receive an immediate intimation from the sales coordinators providing tracking code for the courier or express cargo service used. This is with exception to the auger boring machines and HDD which are project based.
All products supplied by Stanlay carry a 1 year warranty from date of invoice. Extended warranty programmes are also available.
Each of the product managers and application engineers at Stanlay have in depth knowledge of the products they support – and familiar with a wide variety of product usage scenarios to assist the user.
In certain cases, certification of specification is required . It will be our pleasure to arrange for you calibration reports , for select products , from a third party laboratory , certifying product conformity to specification. This involves a minimal charge which can be queried at the time of purchase in case certification is required to be supplied with product.
In case you need to request any technical query before purchase of product, already own a product and have lost the user manual, or need an application solved ; Please email to techelp@stanlay.com for seeking assistance. Your message will receive our immediate attention.
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